Keep the Change
We call ourselves professional communicators, but boy do we have problems communicating with each other. In a world where change comes at an increasingly rapid pace, this course looks at the strategy and tactics needed to not only keep up, but to get ahead. A must for any agency interested in team building for the future.
Debugging Your Dispatch
Do some people seem to feed on negative energy? Spin a web of drama? Buzz around with little focus, or be pesky as a gnat? If so, Debugging Your Dispatch is the course for you. Learn to recognize the common character traits and behaviors of common PSAP pests. More importantly, learn how to screen them out, and if necessary, exterminate them!
Telecommunicator's Role in
First Responder Survival
If there’s one responsibility that rises above all others, then it’s making sure that everyone goes home safely. And no single person has more bearing on this than the telecommunicator. By using common sense guidelines, and reviewing case histories of calls gone good—and bad—this course pays for itself in peace of mind. Note: Standard course covers all disciplines, but can be customized for single service PSAPs.
Tweet This! PSAP Social Media
Twitter, Facebook, Pinterest, Instagram and a host of other social media sites have changed our language and our communications landscape. For the PSAP, social media can be a double edged sword. How can these services be leveraged to help us complete our missions, while still protecting the privacy and rights of all concerned? This course provides the answers.
Check out some of my work in print..
Here's what others have been saying about my training classes....
"You can tell that Barry has been on the front lines. His examples made sense to me, and I was able to easily transfer the information presented back to my day-to-day duties."
"I really appreciated that the class was fun. Although the subject was serious, we certainly weren't bored."
"I feel the information will be beneficial to my future as a leader."
"Great speaker! Kept students engaged."
"Instructor's advanced knowledge of the subject was very beneficial."
"Definitely one for the dispatcher!"